Shipping & Returns
All U.S. orders are shipped within 3-4 business days Monday - Friday 9:00am - 5:30pm. Please allow 7-10 business days for delivery within the U.S.
Shipping Returns and Policy Page
Do you ship internationally?
All the time!! We have a large customer base overseas and ship all over the world. Please note that international orders are subject to applicable customs, import duties and taxes, which are the sole responsibility of the customer.
We use USPS, and UPS domestically, and FedEx for large wholesale orders to our international customers.
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will notify you when the piece is restocked. Once the item becomes available we will ship your order within 48 hours.
Easy Returns & Exchanges
Can I return my purchase?
If something doesn't fit, or you just would like to return it, email our returns department at firstname.lastname@example.org, and we will provide you with a return address label (Within US only).
HDLV Apparel Group, Inc will provide an exchange or refund for any items returned within 21 days of online purchase, under the following circumstances:
1.The item is not worn 2.The item are unwashed 3.The original tags are attached. 4 The item is free of defects. The item was NOT made to order. (In other it was not personalized or customized for a particular customer.)
Custom orders can be sent back to be modified free of charge, but not returned. Once a custom item is mailed back for modifications, please allow 7-10 business days for modifications to be completed. A custom order specialist will be in contact with you throughout the process. You email email@example.com, for more information.
There is no charge for exchanges; but returns are shipped at the customers expense and shipping charges are non-refundable. If you receive a damaged or defective product, please notify us by calling the number below or emailing us at firstname.lastname@example.org, within three days of receiving the product to be eligible for a return
(Exemptions to return policies.)
Any items marked down by more than 25% cannot be returned.
How do I return an item? (Continental US Orders)
To return an item, simply shoot an email to email@example.com, and mention that you would like to return your order. We will provide you with a pre-paid return address label which you can print out and affix to your package. Pack up the items you wish to return with a copy of your invoice, and affix the prepaid label. Please indicate on your invoice whether you are exchanging or returning the item. For exchanges, please indicate the desired item/size. You can call UPS to pick up your package or drop it off at any UPS Store.
NOTE: There is no charge for exchanges; however, if you received free shipping from a promotion code or coupon,
HDLV Apparel Group, Inc reserves the right to charge for shipping costs associated returned orders.
The California (CA) state sales tax rate is currently 6.5%. However, California adds a mandatory local rate of 1% that increases the total state sales and use tax base to 7.5%.
CaliforniaTax7.5%0.0% to 2.5%